Return requests must be initiated within 30 days of delivery.
Items must be in original condition: unworn, unwashed, unaltered, with all tags, accessories, and original packaging included.
Sneakers or items with factory lacing, authenticity seals, or stickers must be returned as received.
Evidence of wear (fragrance, pet hair, stains, stretching, pilling, deodorant marks) voids eligibility.
Non-Returnable Items
Items marked Final Sale or clearance at checkout.
Undergarments, socks, face masks, and opened accessory packs for hygiene reasons.
Gift cards and store credit.
Customized or altered items after delivery.
Items returned without original tags/packaging or that show wear or washing.
How to Start a Return (US)
Email [email protected] with your order number, item(s), and reason for return.
We’ll reply within 1–2 business days with eligibility confirmation and a prepaid label when applicable.
Pack the item securely following the guidelines below and ship within 7 days of label issuance.
Fee: For US returns using our label, a flat $9.95 is deducted from the refund. Original shipping is non-refundable.
Exchanges
Size or color exchanges are available for the same item while inventory lasts.
US exchanges ship free both ways. We’ll reserve the replacement once the return is in transit.
If the requested item is unavailable, we will issue a refund per the refund terms below.
Refunds & Timelines
Inspection processing: 3–5 business days after your package is delivered to our facility.
Refund method: Original payment method; store credit available upon request.
Bank posting: Allow an additional 3–10 business days depending on your bank/card issuer.
Original shipping fees are non-refundable. Return label fee applies when used (US only).
Damaged, Defective, or Incorrect Items
Report any issue within 7 days of delivery so we can help quickly.
Email [email protected] with your order number and a description of the issue.
Attach clear photos of the item, packaging, and shipping label.
We’ll prioritize a replacement or provide a prepaid return and refund.
International Returns
Customers are responsible for return shipping and any duties/taxes; we do not supply international labels.
Mark the parcel as “Returned Goods” to help avoid extra import fees.
We recommend a tracked and insured service. We’re not responsible for lost return parcels.
Packaging Guidelines
Include all accessories, tags, and branded packaging (poly bags, boxes, authenticity cards).
Use a clean, sturdy outer box or mailer; avoid taping directly to branded boxes.
Place the provided return label on the outer package only and remove old labels.
Holiday & Gift Returns
Orders delivered between November 15 and December 31 qualify for extended returns through January 15.
Gift returns can be exchanged or issued as store credit to the recipient upon request.
Frequently Asked Questions
Lighting and screens can shift perceived color. If the item is unused with tags attached, it’s typically eligible for return or exchange within the window. Check our measured sizing and product notes before initiating an exchange.
Yes, but include the printed confirmations or write all order numbers on a note inside the box and request separate labels if needed. Each order will be processed independently.
No restocking fee. The only fee is the optional US prepaid return label ($9.95) if you choose to use it.
Tracking will show delivery to our facility. We’ll email you once inspected and the refund or exchange is processed.
Need Help?
Our customer service team can assist with sizing, exchange options, and eligibility before you ship your return.